Senior Database Officer

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Alzheimer's Research UK Full time

Job Title: Senior Database Officer

About the Role:

We are seeking a highly skilled Senior Database Officer to join our team at Alzheimer's Research UK. As a key member of our data management team, you will be responsible for ensuring the accuracy and integrity of our data, as well as implementing data quality improvements to enhance the effectiveness of our CRM system.

Main Responsibilities:

  • Line management of a Database Executive, providing guidance, support, and development opportunities.
  • Act as the team's coach, providing a sounding board to Officers and Executives in the team and sharing the benefit of your experience.
  • Ensure the accurate processing of Direct Debit claims and Gift Aid claims on the agreed schedule.
  • Introduce and manage an ongoing data quality programme to enhance the integrity and usefulness of the data within Salesforce and building users' confidence in the data.
  • Play a regular part in the sprint development team, completing configuration work in Salesforce as directed and taking part in all sprint development meetings.
  • Manage data import processes and ensure any exceptions are triaged and the issues rectified, including escalating issues to the relevant agency, or logging a defect in Jira Software.
  • Support the Database Manager on database improvement projects aimed at improving teams' processes surrounding their use of Salesforce.
  • Provide 3rd line support for the Data Team ticketing system, ensuring tickets are resolved in a timely manner.

Requirements:

  • Line management experience
  • Experience of developing data quality rules and enhancing the quality of the data held in a CRM system
  • Experience of using Salesforce or similar modern CRM systems.
  • Experience using a ticketing system, such as Jira Service Desk.
  • Experience of process improvement and automation.
  • Experience of using an ETL tool to manage loading of data to a CRM system.
  • Working knowledge of SQL.
  • Knowledge of relational databases, CRM systems and/or large datasets.
  • Understanding of data protection legislation and its application to charities.
  • Understanding of BACS Direct Debits processes
  • Understanding of HMRC Gift Aid processes and compliance
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks simultaneously.
  • A creative, positive, and proactive approach to problem solving.
  • Excellent internal stakeholder management skills.
  • Proven ability to work to a high standard and with an excellent eye for detail.
  • Advanced Excel skills.

About Alzheimer's Research UK:

We are the UK's leading dementia research charity, dedicated to accelerating progress towards a cure. Our mission is to make a difference in the lives of people affected by dementia, and we are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.

How to Apply:

Please create an online account using our Online Recruitment Platform and attach your CV to your application. We look forward to hearing from you.

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