Neighbourhood Manager

2 weeks ago


Birmingham, Birmingham, United Kingdom SAHA Full time
About The Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Neighbourhood Manager. As a key member of our housing services team, you will be responsible for delivering excellent services and improving resident satisfaction across all schemes within your area.

Key Responsibilities
  • Develop and implement effective tenancy sustainment strategies to support residents in maintaining their tenancies.
  • Build and maintain strong relationships with residents, community groups, and local stakeholders to promote community development and resident engagement.
  • Work collaboratively with internal teams to deliver an efficient and effective housing management service, meeting key performance indicators in relation to voids and arrears.
  • Identify and respond promptly to resident needs and concerns, ensuring timely and effective resolution.
  • Develop and implement innovative solutions to address complex resident issues and promote sustainable communities.
About The Candidate

We are looking for a confident, capable communicator with a passion for delivering excellent services and improving resident satisfaction. As a key member of our team, you will be responsible for inspiring and engaging others, enhancing learning through reflection and positive risk-taking.

You will be a natural people-person and team player, with a high level of resilience and a positive, can-do attitude. You will be excited by developing and implementing savvy new ideas and unfazed by having several competing priorities to manage.

In return for helping to transform lives, we offer a range of benefits, including 26 days paid annual leave (pro rata) rising to 31 days, plus public holidays, a high street discount scheme, pension with life assurance, health assistance programme, and training opportunities to aid your personal and professional development.


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