Client Services Leadership Role

6 days ago

Glasgow, Glasgow City, United Kingdom PA Media Group Full time

About the Role

We are seeking an exceptional and dynamic individual to join our team as Head of Client Services at PA Media Group. This is a unique opportunity to drive positive change and cultivate an inspiring culture and work environment.

As a key member of our leadership team, you will steer our Client Services and Strategy team with your expertise and experience. Your main purpose in the role will be to oversee key growth accounts in the Hydrogen portfolio, ensuring unparalleled service and delivering outstanding results for our clients, fostering strong relationships and driving account growth.

This role is a 12-month fixed-term position, covering parental leave. You will be responsible for building and maintaining strong relationships with key clients, deeply understanding their businesses and consistently exceeding their expectations.

Key Responsibilities

  • Client Relationships: Build and maintain strong relationships with key clients, deeply understanding their businesses and consistently exceeding their expectations.
  • Team Management: Lead and mentor the Client Services & Strategy team, fostering strong relationships and focusing on team development. Act as a role model, encouraging positive ways of working.
  • Revenue Growth: Drive growth by identifying and leveraging opportunities to increase revenue across key accounts.
  • Client Innovation: Identify and present growth opportunities to clients in compelling ways, managing risks to the client relationship proactively.
  • Pitching and Proposals: Support new business efforts with the delivery of exceptional pitches and proposals.
  • Operational Excellence: Ensure quality control of client work, develop processes for continuous improvement, and lead cross-functional collaboration to achieve client success.
  • Industry Awareness: Stay informed about market trends affecting client industries and the latest social media industry news to inform client strategies.

Requirements

  • Significant experience in a marketing / media agency environment, preferably with experience of working in social media.
  • Extensive experience working with cross-disciplinary teams.
  • Excellent communication and interpersonal skills.
  • Strong leadership skills with significant experience of line management, leading, motivating, and mentoring teams.
  • Strong commercial and negotiation skills.

What We Offer

  • Competitive salary.
  • Hybrid and flexible working.
  • 25 days holiday and a holiday purchase scheme.
  • Enhanced pay for maternity, paternity, and adoption leave.
  • Wellbeing day (1 day per annum).
  • Perkbox membership.
  • BUPA Health Cash Plan.
  • Life Assurance (4x salary).
  • Training & development.
  • Employee Assistance Programme.
  • Company Pension.
  • Hybrid working model between our Glasgow office and your home – you choose the mix you want; all we ask is at least 3 days per week in the office.

Inclusion

We're working hard to ensure we provide an inclusive environment and as well as your skills and experience, we're also focused on who you are and what else you can bring.

We recognise the importance of a healthy work-life balance and positively encourage agile working.

We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

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