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Senior Manager, Fraud Program Management

1 month ago

London, Greater London, United Kingdom Amazon Full time

At Amazon, we are building a world-class last mile delivery network in India, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors (IC) – called delivery partners (DP) – to make deliveries to our customers. With Amazon Flex, partners act as their own boss. Amazon Flex is powered by a mobile app, which can be downloaded from the web, and that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more. We launched Amazon Flex in 2019 and redefined the way India works through a first-of-its-kind E2E Technology platform in India for a pure gig economy workplace. In Am-Flex, we already harbor thousands of DPs across 67 cities for A.in, Prime Now, and Amazon Food, and we are set for an exploding growth path in the coming years.

In this role, you will lead the pricing, compliance, and fraud management charters for Amazon Flex in India.

  1. Own the Delivery Partner (DP) Experience for Amazon Flex with alignment from WW teams, Field operation, Legal, ER teams, and global leadership.
  2. Own the implementation of Flex SOPs on ground, out on road challenges, Safety programs, and support DPs in Insurance related claims, and other support areas, with help from WW teams.
  3. Rely on influence (over authority) to align multiple WW and IN stakeholders to drive complex, medium to large projects. Build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with the right framework to protect large business goals.
  4. Own all PMO responsibilities for the team, including MBRs, QBRs, and WW forums.
  5. Launch and expand the program as per Amazon's requirements while being responsible for all customer satisfaction, performance, compliance, accounting, and financial-related metrics.
  6. 5+ years of program or project management experience.
  7. 5+ years of delivering cross-functional projects experience.
  8. Experience defining program requirements and using data and metrics to determine improvements.
  9. Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.