Senior Manager, Fraud Program Management
3 weeks ago
Job ID: Amazon UK Services Ltd.
This position is available in various EMEA Corp offices, including London, Manchester, Paris, Madrid, Barcelona, Milan, Berlin, and Munich.
The Senior Program Manager EMEA S&LP is responsible for ensuring the efficient and effective provision of security services and asset protection through the design of physical infrastructure and processes across EMEA End-End Secure Network.
The Senior Program Manager is a field-based role, requiring engagement with and influence over global-, regional-, and local business senior leadership.
Key Responsibilities- Collaborate with cross-functional teams to develop and deploy programs that motivate associates and staff to comply with policies, standards, and guidelines.
- Enhance, track, and report on key performance indicators, allowing for performance improvements and timely achievement of desired outcomes.
- Assist with investigations of internal and external theft and fraud, and conduct interviews when necessary.
- Develop action steps to support internal customers in resolving identified issues and mitigating risks, including certified contractors who resolve physical security system issues.
- Develop business cases that receive required approval, financial, and technical resources, and management support for desired changes.
- Organize complex data streams and identify meaningful, actionable trends.
- Experience using data and metrics to drive improvements.
- Experience in program or project management.
- Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field.
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