Receptionist - Leisure Club

1 day ago

Teddington, Greater London, United Kingdom The Lensbury Full time
About The Lensbury

The Lensbury Resort is a luxurious leisure club located on the banks of the River Thames at Teddington. As part of London + Regional Hotels, we offer an exclusive experience with a 155-bedroom hotel, meeting and events space, restaurant, bar, Spa, and 25 acres of gardens and grounds.

Key Responsibilities:
  • Provide exceptional customer service to all club members and their guests, ensuring a warm and welcoming experience.
  • Process membership cards and handle cash transactions accurately, adhering to all cash handling procedures.
  • Maintain high personal standards, ensuring uniform is always clean and well-presented.
  • Stay knowledgeable about current offers, activities, and events, promoting them to members and guests.
  • Book activities for members and take payment where necessary.
  • Assist customers enquiring about membership at The Lensbury.
  • Liaise with other leisure departments regarding activity booking and ensure all printed material is available to members.
  • Ensure the Reception areas are presented to the highest standard, including all notice boards.
  • Work flexibly between all Reception areas to ensure adequate staffing is achieved, covering breaks and absence as required.
  • Carry out additional membership sales responsibilities, assisting the Membership Team.
What We're Looking For:
  • Able to deal effectively and competently with all guests and members.
  • Methodical approach to work.
  • Excellent customer service skills and good telephone manner.
  • Accurate typing skills and good attention to detail.
  • Previous experience within a reception or similar role and knowledge of computerised reservation systems.
  • An interest in Sport and Leisure is desirable.
What's in it for you?
  • Free meals whilst on duty.
  • Paid annual leave of 28 days including public holidays (pro-rated for a part-time).
  • Use of some leisure facilities, including gym & swimming pool (after successful 30 day review).
  • EAP for you and your family.
  • Online benefits portal offering lots of discounts.
  • Fully funded Apprenticeship opportunities.
  • Excellent training and development opportunities.
  • Staff Awards and Social events throughout the year.
  • Cycle to work scheme.
  • Free parking.
  • Refer a Friend programme.
  • Staff Discounts at The Lensbury and across the L+R portfolio.

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