Hotel Front Desk Associate

1 day ago


Teddington, Greater London, United Kingdom The Lensbury Full time
About The Lensbury

We are a luxury hotel located on the banks of the River Thames, offering an exclusive leisure club, a 155-bedroom hotel, meeting and events space, restaurant and bar, Spa, and 25 acres of gardens and grounds.

The Role

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team. As a Hotel Receptionist, you will be responsible for delivering exceptional guest experiences, handling queries, and maximizing revenue through cross-selling our Food & Beverage and Spa offerings.

Key Responsibilities:
  • Provide a warm and efficient welcome to all guests and members
  • Deal efficiently with enquiries from guests and members in person and on the telephone
  • Make reservations and operate the computerized advance reservations system
  • Process all financial procedures, ensuring accuracy and security at all times
  • Adhere to all department standards of performance
Requirements:
  • Previous hotel reception experience
  • Ability to converse effectively and competently with guests, members, and staff
  • Excellent customer service skills and telephone manner
  • Accurate typing skills and knowledge of Word
  • Knowledge of Reservations systems software is an advantage (preferably Opera)
What's in it for you?
  • Free meals while on duty
  • Paid annual leave of 28 days including public holidays
  • Use of some leisure facilities, including gym and swimming pool (after successful 30-day review)
  • EAP for you and your family
  • Online benefits portal offering lots of discounts
  • Fully funded Apprenticeship opportunities
  • Excellent training and development opportunities
  • Staff Awards and Social events throughout the year
  • Cycle to work scheme
  • Free parking
  • Refer a Friend programme


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