Assistant Night Manager
6 days ago
We are seeking a highly skilled and experienced Assistant Night Manager to join our Front Office Team at Apex Hotels Ltd. As a key member of our team, you will be responsible for ensuring the smooth operation of our hotel during the night shift.
Main Responsibilities- Lead the Front Office Team: Supervise and support the reception team to deliver exceptional guest experiences, ensuring a warm and welcoming atmosphere for all guests.
- Monitor and Maintain a Safe Environment: Ensure the hotel's safety and security procedures are followed, and any issues are promptly reported and resolved.
- Act on Guest Feedback: Respond to guest reviews and feedback, and update guest profiles accordingly.
- Comply with Hotel Procedures: Ensure adherence to all Apex Hotels Ltd financial, privacy, data security, and health and safety procedures.
- Walkabouts and Nightly Reports: Conduct regular walkabouts to identify areas for improvement and ensure all night jobs are completed, producing any necessary reports.
We are looking for a motivated and experienced individual who can deliver excellent standards, use initiative, and be self-aware. You will have a customer service attitude, be able to multitask, and provide excellent attention to detail. Previous experience in a Front Office or Night environment at a supervisory level is essential.
What We Offer- Competitive Salary and Benefits: A competitive rate of pay and a generous range of employee benefits, including 29 days holiday, training and development opportunities, and access to our state-of-the-art gym and pools.
- Opportunities for Growth and Development: A chance to develop new skills and progress in your career, with opportunities for advancement and professional growth.
- A Supportive and Collaborative Team Environment: A friendly and supportive team environment, where you will be encouraged to bring your ideas and personality to work.
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