Utility Customer Service Representative

3 weeks ago


Leeds, Leeds, United Kingdom Opals Group Full time
Job Title: Utility Customer Service Representative

We are seeking a highly motivated and organized individual to join our customer service team as a Utility Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints and inquiries, and meeting performance targets.

About the Role:
This position involves handling customer interactions with empathy and understanding, providing solutions and alternatives within time limits, and following up to ensure resolution. You will also be required to record details of customer interactions, comments, and complaints, as well as participate in team meetings and training sessions to improve skills and knowledge.

Key Responsibilities:
- Provide exceptional customer service and resolve customer complaints and inquiries
- Record details of customer interactions, comments, and complaints
- Participate in team meetings and training sessions to improve skills and knowledge

Requirements:
- Proficiency in computer applications, including MS Office and CRM software
- Ability to work in a fast-paced environment and meet performance targets

What We Offer:
- Estimated salary of £25,000 - £30,000 per annum (dependent on experience)
- Opportunities for career progression and professional development

About Opcial Group:
Opcial Group is a leading utility engineering contractor in the UK, established in 1994. We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.

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