Customer Service Representative Night Shift

2 weeks ago


Leeds, Leeds, United Kingdom OCU Full time
Customer Service Representative Night Shift

We are seeking a skilled and experienced Customer Service Representative to join our team in Leeds Seacroft. This exciting opportunity is perfect for individuals who possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.

The ideal candidate will have a proven track record of providing top-notch customer service, handling multiple calls simultaneously, and working effectively in a fast-paced environment. They will also be able to maintain accuracy and attention to detail while prioritizing tasks and managing time efficiently.

This role requires the ability to think critically and creatively when resolving complex customer complaints and issues. The successful candidate will be proactive, resourceful, and adaptable, with a keen eye for spotting opportunities to improve processes and procedures.

We offer a competitive salary package, including an estimated £25,000 - £30,000 per annum, depending on experience, as well as opportunities for career growth and development within a supportive and inclusive team environment.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and other channels
  • Resolve customer complaints and issues promptly and professionally
  • Collaborate with internal teams to identify areas for improvement and implement changes
  • Meet or exceed performance targets and KPIs

Requirements:

  • Excellent verbal and written communication skills
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks effectively
  • Proficiency in computer applications, including CRM software
  • Previous experience in a call center or customer-facing role

About Us:

OCU Group is a leading utility engineering contractor with a strong commitment to delivering exceptional customer-focused solutions. We pride ourselves on empowering our employees to take control of their personal development and career progression, offering opportunities for growth and advancement in a supportive environment.



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