Client Support Administrator

3 days ago


Broughton, United Kingdom Ashberry Recruitment Full time
Job Title: Client Support Administrator

Ashberry Recruitment is seeking a highly organized and detail-oriented Client Support Administrator to join their team. As a Client Support Administrator, you will be responsible for providing administrative support to the Client Support Advisers and Independent Insurance Consultants.

Key Responsibilities:
  • Assist in the administration of a portfolio of policies for Corporate and Individual clients
  • Provide support by being the first point of contact for answering phone lines
  • Maintain the firm's bespoke customer database, Arch Angel, at all times
  • Answer client queries accurately and in a professional and timely manner, and keep accurate, clear, and concise records for audit trail purposes
  • Provide administration support to the Client Support Advisers and Independent Insurance Consultants
  • Receive, sort, and distribute daily mail and deliveries
  • Responsible for franking all outgoing mail and taking mail to a post box each day
  • Check that all documentation received from insurers is accurate
  • Ensure that your allocated 'task list' is always kept up to date, complying with the firm's SLAs
  • Ensure that all client information is treated in accordance with the Data Protection Act
  • Assist in maintaining good working relationships with insurance companies
  • Receive visitors by greeting and welcoming them
  • Perform any other ad hoc administration duties
Requirements:
  • Knowledge of using Word, Excel, and Outlook
  • Well-developed communication skills, both written and verbal
  • Excellent customer focus
  • Good time management
  • Clear telephone manner and clear listening skills
  • Team player
  • Flexible approach
  • Demonstrate drive and positive approach to work, and a determination and motivation to achieve all tasks assigned accurately and in a timely manner
Working Hours:
  • 35 hours per week
  • Monday to Thursday: 09:00-17:00
  • Friday: 09:00-16:00
Salary:

£21,000 per annum



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