Patient Care Specialist

4 weeks ago


Sheffield, Sheffield, United Kingdom Optical Express Full time

About the Role

At Optical Express, we're dedicated to delivering exceptional patient care and outstanding clinical outcomes. As a Patient Advisor, you'll play a vital role in making our patients feel comfortable and relaxed while providing a 5-star service.

Key Responsibilities

  • Building strong relationships with our patients
  • Performing diagnostic eye scans with full training provided
  • Confidently relaying patient information to the optometrist for a smooth patient journey
  • Maintaining accurate and up-to-date patient records
  • Arranging affordable finance options for each patient
  • Scheduling consultations and surgeries with our optometrists and surgeons

What We're Looking For

  • Driven and passionate individuals with a willingness to succeed
  • Excellent written and verbal communication skills
  • Strong negotiation skills
  • Self-motivated and able to work with and without supervision
  • Strong organisational skills
  • Commercial awareness with a focus on world-class customer service

About Us

Optical Express is committed to a culture of care, trust, and integrity. We support each other, respect each other, and strive for excellence in everything we do. Our team works together to deliver exceptional patient care and outstanding clinical outcomes.

Benefits

  • Industry-leading salary with excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

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