Customer Service Representative

3 days ago

Newbury, West Berkshire, United Kingdom Ultimate Banking Ltd Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ultimate Banking Ltd. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide top-notch customer service through various channels, including phone, email, and in-person interactions.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work closely with internal teams to resolve customer complaints and concerns.
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
  • Meet or exceed customer satisfaction targets and key performance indicators.

Requirements:

  • Experience in a customer-facing role, preferably in a banking or financial services environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to us. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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