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Customer Service Representative

2 months ago

Dalkeith, Midlothian, United Kingdom Morrisons Full time

About The Role

We are seeking a highly motivated and customer-focused individual to join our Online department as a Customer Assistant. As a key member of our team, you will play a vital role in ensuring our customers receive an exceptional shopping experience, whether in-store or online.

Your primary responsibility will be to select and pack orders for our Online customers, utilizing technology to efficiently manage orders and maintain high standards of customer satisfaction.

In addition to your core duties, you will receive comprehensive training across various departments, including replenishment and service. This will enable you to work flexibly across the store, supporting areas that require your assistance.

In Return for Your Hard Work

We offer a range of benefits, including:

  • Fully flexible shift patterns
  • Six weeks holiday (including bank holidays)
  • 15% discount in our supermarkets and convenience stores available from the day you join us
  • Additional 10% discount card for a Friend or Family member
  • Career progression and development opportunities
  • Competitive pension and life assurance
  • Healthcare/Well-being benefits including Aviva Digital GP
  • Morrisons MyPerks with discounts at high street shops, cinemas, and gyms, and lots more
  • Optional Payroll charity donations
  • A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

We are committed to providing opportunities for growth and development, and we believe that this role could be the start of an exciting career journey with Morrisons.

About You

We are looking for someone who:

  • Has a helpful and friendly style
  • Loves going above and beyond for our customers
  • Enjoys being active and working in a fast-paced, varied environment
  • Likes to use their own initiative to help support and resolve customer queries
  • Has the ability to use a range of equipment while maintaining high standards of Health & Safety

Please note that we will only recruit individuals who are over the school leavers age. To find out the school leavers age, please visit the following link.