Business Operations Manager

4 weeks ago

Burnley, Lancashire, United Kingdom East Lancashire Alliance Full time

Job Summary

To support the East Lancashire Alliance CEO and Board on the development of strategic and operational plans for the Alliance, including new models of care and wider system integration.

Main Duties

The post holder will support the Alliance CEO and Board in service development, operational management, and evaluation of existing and proposed new patient services.

Support partnership work, including new models of care.

Be central to ensuring robust arrangements for engaging with all key stakeholders, together with a patient-centred approach to service planning and development and appropriate engagement mechanisms with the public.

Provide leadership and support for innovation and development of existing services in line with their service specifications and key deliverables.

Foster relationships with Primary Care Networks (PCNs) and member practices to ensure appropriate feedback loops and continuous development of services to meet local need.

About Us

The East Lancashire Alliance is a network of 9 PCNs covering 48 GP practices, serving a population of over 390,000 patients across East Lancashire. We pride ourselves in ensuring our patients feel safe, supported, communicated with, and respected at a time when they may be feeling vulnerable.

We are committed to representing our member practices and championing our Primary Care Partners, working with local general practice and other system partners in the provision of patient-centred, local healthcare services.

Job Responsibilities

  • Support the ELA CEO in operationalising, managing, and monitoring ELA services.
  • Support the delivery of key organisational objectives through resource planning and performance management.
  • Support the CEO in ensuring that service development and delivery is proactive, and maintain up-to-date knowledge of national plans, policies, and strategies.
  • Support achievement of contractual KPIs, including regular reports to the Commissioner as required.
  • Ensure compliance with CQC regulations.
  • Ensure facilities for service delivery are suitable and appropriate, and subject to due diligence.
  • Support the CEO in any service negotiations, contract discussions, and tenders.
  • Work with colleagues to ensure retention of services and contract extensions.
  • Conduct organisation-wide internal audits to maintain standards to CQC level and above.
  • Maintain, improve, and further develop relationships with East Lancs PCNs and ensure an understanding of their service and workforce needs.
  • Provide operational management to the teams/leads and direct line management of any staff put in post or contracted to the network.

Requirements

All employees should understand that it is their personal responsibility to comply with all organisational and statutory requirements, including health and safety, equal treatment and diversity, confidentiality, and clinical governance.

Staff must comply with their respective Code of Professional Conduct set by their registration body.

ELA CIC is responsible for ensuring that the services for patients in its care meet the highest standards. Equally, it is responsible for ensuring that staff do not abuse their official position to gain or benefit themselves, their family, or friends.

ELA is committed to eliminating unlawful discrimination and promoting equality of opportunity. All staff have a personal responsibility to contribute towards an inclusive and supportive environment for patients, carers, visitors, and other colleagues from all equality strands.

Staff must carry out responsibilities in such a way as to minimize risk of harm to children, young people, and vulnerable adults and promote their welfare in accordance with the Children Act 2004, Working Together to Safeguard Children (2006), and No Secrets guidance (DH 2000).

Staff must demonstrate an understanding of and adhere to the organisation's child protection and adult protection policies.

Under the provisions contained in the Health and Safety at Work Act 1974, it is the duty of every employee to take reasonable care of themselves and for others at work, to co-operate with ELA as far as is necessary to enable them to carry out their legal duty, and not to intentionally or recklessly interfere with anything provided, including personal protective equipment for Health and Safety or welfare at work.

Management is responsible for the implementation of suitable arrangements to ensure the health, safety, and welfare of all employees at work and the health and safety of other persons who may be affected by their activities.

Managers are responsible for the health and safety management of all activities, areas, and staff under their control, including ensuring risk assessments are completed and implementation of suitable and sufficient control measures put in place.

Everyone has a responsibility for contributing to the reduction of infections.

ELA is committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults, and as such expects all staff to share this commitment.

Quality in Health Care delivery has three core dimensions: Patient Safety, Patient Experience, and Clinical Effectiveness. Clinical Governance is about the systems, processes, and behaviours to ensure that high-quality services are provided to patients.

Every member of staff has a role to play in striving for excellence, and it is essential that everyone is aware of and follows policies and procedures that govern their work, and if something goes wrong, everyone has an obligation to report it so lessons can be learned from mistakes, incidents, and complaints.

It is the responsibility of all staff to respect the confidentiality of patients and staff, as specified in the Caldicott Principles, Data Protection Act, and the Human Rights Act.

Staff must only access person-identifiable information as required in the execution of their duties, only disclose information appropriately in line with the Data Protection Act 1998, ensure good quality data by recording, promptly and accurately, clinical and non-clinical information within agreed timescales to PAS, the health record, or the appropriate clinical or non-clinical information system, and maintain the confidentiality of their password/username and if in possession of a Smartcard, abide by the terms and conditions of its use.

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