Business Operations and Provisioning Specialist

5 days ago


Burnley, Lancashire, United Kingdom Daisy Corporate Services Trading Limited Full time

About Our Company

Daisy Corporate Services Trading Limited is a leading provider of telecommunications services in the UK.

Job Overview

We are currently seeking a highly skilled Business Service and Provisioning Executive to join our team. As a key member of our operations department, you will play a crucial role in ensuring seamless customer service and efficient business operations.

Key Responsibilities:

  • Manage incoming customer service calls and tickets within agreed service level agreements.
  • Process account changes, including updates to account holders' details, billing addresses, and network settings.
  • Highlight any non-conformance issues and implement corrective actions.
  • Handle customer repair and returns, ensuring prompt resolution of issues.
  • Deliver regular updates to customers on the status of their requests.
  • Support outsourced partners in providing exceptional customer service.

Required Skills and Qualifications

  • Experience in B2B customer service with a strong focus on relationship building and problem-solving.
  • Excellent communication and interpersonal skills, with the ability to work effectively with managers, partners, and colleagues.
  • Strong multitasking and prioritization skills, with the ability to manage multiple tasks simultaneously.
  • Mobile dealer experience with EE, O2, and Vodafone is highly desirable.

Benefits

  • We offer a competitive salary of £22,308, rising to £23,000 upon successful completion of probation.
  • A 25-day holiday entitlement, plus bank holidays, and an additional day off for each year of service up to 30 days.
  • A holiday purchase scheme and £500 referral bonus.
  • Ongoing professional development opportunities to help you achieve your career goals.
  • Eye care vouchers and discounted Medicash membership.
  • Access to exclusive discounts and savings at over 1,200 retailers.

Why Join Us?

As one of the top telecoms companies in the UK, we offer a dynamic and supportive work environment. Our commitment to employee development and well-being makes us an attractive employer for those seeking a rewarding career in customer service.



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