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Retail Transformation Team Lead

1 month ago

Watford, Hertfordshire, United Kingdom ENGINEERINGUK Full time

Company Overview

Allwyn UK is a multi-national lottery operator with a market-leading presence in various countries. We have developed ground-breaking technologies and built player protection frameworks.

We encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Sector Information

Transport and Logistics: Manager Contract Type: Contract Hours: Full Time

About the Role

As a DCC Team Leader, you will support our Deployment Delivery Manager in managing a team of Deployment Project Executives. Your mission is to ensure excellent service delivery to retailers, coordinate with various departments, and drive a modernised retail transformation.

Key Responsibilities

- Performance & Quality: Optimise daily processes, manage team activities, and ensure high-quality outcomes using the Deployment Management System.

- Planning: Collaborate on deployment plans, align with stakeholders, and adapt to meet objectives and timelines.

- Implementation: Support deployment software requirements to ensure they meet delivery needs.

- Risk Management: Identify potential risks and create mitigation strategies.

Success Metrics:

- Effective rollout of new National Lottery PPOS assets.

- Achievement of sales targets and seamless customer service during transitions.

Requirements:

- Experience leading multi-skilled teams in fast-paced environments.

- Proven track record in customer service excellence and retail execution.

- Strong leadership skills with a focus on motivation and commercial growth.

- Familiarity with digital retail technologies.

Salary Estimate

The estimated salary for this role is around £55,000-£65,000 per annum, depending on location and experience.