Retail Transformation Leader

1 month ago


Watford, Hertfordshire, United Kingdom Allwyn UK Full time
Job Overview

We are seeking a highly skilled Retail Transformation Leader to join our team at Allwyn UK.

This role is responsible for ensuring excellent service delivery to retailers, coordinating with various departments, and driving a modernized retail transformation.

About Us

Allwyn UK is part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus, and Italy. We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better.

Key Responsibilities
  1. Performance & Quality: Optimise daily processes, manage team activities, and ensure high-quality outcomes using the Deployment Management System.
  2. Planning: Collaborate on deployment plans, align with stakeholders, and adapt to meet objectives and timelines.
  3. Implementation: Support deployment software requirements to ensure they meet delivery needs.
  4. Risk Management: Identify potential risks and create mitigation strategies.
Success Metrics
  1. Effective rollout of new National Lottery PPOS assets.
  2. Achievement of sales targets and seamless customer service during transitions.
Qualifications
  1. Experience leading multi-skilled teams in fast-paced environments.
  2. Proven track record in customer service excellence and retail execution.
  3. Strong leadership skills with a focus on motivation and commercial growth.
  4. Familiarity with digital retail technologies.
Benefits
  • 26 days paid leave (plus bank holidays)
  • Annual bonus scheme
  • 2 x Life Days
  • 4 x Salary of Life Insurance
  • Pension: we'll match your contribution up to 8.5%
  • Single Private Health Cover
  • £500 Wellness Allowance
  • Income Protection
  • Enhanced parental leave (maternity and paternity)
  • Eye Care, Dental and Cycle To Work schemes

The estimated salary for this position is £60,000 - £80,000 per annum, depending on experience and qualifications.



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