User Experience Design Lead for Digital Transformation

2 months ago


Watford, Hertfordshire, United Kingdom TJX Europe Full time

We are part of the TJX Family, which includes TK Maxx and Homesense in Europe and the UK. Across the rest of the world, you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra, and Winners.

Company Overview

TJX Europe is the leading off-price retail business in Europe. Our Ecommerce team is responsible for delivering the off-price TK Maxx shopping and brand experience on the web and apps. It's an exciting time to join our team, as we've been launching new sites and apps every year and there's an opportunity to improve the digital experience of one of the best-known and most successful retailers in the country.

About the Role

This role is for a hands-on User Experience Design generalist that delivers UX design, strategy, and implementation across the web and apps. As UX Manager, you will lead your UX projects, partner with the UI Design Manager and the broader Digital Experience and Ecommerce teams to deliver a digital TK Maxx experience.

  • You will manage and define the backlog of work, manage UX Designers, and drive their development.
  • You will be able to demonstrate a good knowledge and experience of creating successful experiences across mobile apps and web, a good understanding of user research, and how to drive design decision-making based on user insight.
Responsibilities

You will be responsible for:

  • Managing day-to-day design team processes.
  • Providing UX design support across a range of strategic initiatives to transform customer experience through user-centred design.
  • Conducting user research, testing, and building a testing knowledge base.
  • Focusing design on users to achieve UX KPIs.
  • Using UX techniques to accelerate ideation. Co-developing the design and delivery process with colleagues, with clear UX/UI deliverables.
  • Promoting a common language, standards, and set of best practices across UX design partnerships.
Requirements

To be successful in this role, you will need:

  • Experience managing a team of designers and driving their development.
  • Commercial acumen and awareness of broader business impacts and goals.
  • Proven skills in influencing stakeholders.
  • High-level communication skills.
  • Broad experience in delivering successful, high-quality web and mobile app user experiences.
  • Provable experience of increasing metrics through design.
  • Excellent design process and skills producing high-quality deliverables across the design cycle.
  • Experienced in conducting own user research and using metrics, data insights, and measurement frameworks to inform design.
  • Experience of working with Apple Human Interface Guidelines and Android Material Design.
  • Knowledge of front-end technologies: HTML5, CSS, JavaScript, and iOS & Android.
  • Working knowledge of UX designers' software tools for survey, content templating, wireframing, and user testing.
  • Experienced in the use of UX Design Pattern Libraries and Design Systems.
Benefits

We offer competitive salaries, solid benefits, and plenty of room to grow in your role. At TJX Europe, we're committed to building an inclusive culture where all our associates feel welcome, valued, and engaged. It's the diversity of our associates that drives our success, and we welcome and encourage applications from everyone who wants to be part of our growing business.

The estimated salary for this role is £80,000 - £120,000 per annum, depending on experience.



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