Facilities Service Manager

5 days ago


Cumbria, United Kingdom Resourcing Group Full time
About the Role

This is an exciting opportunity to lead and innovate within a supportive team environment. You'll have the chance to develop your skills and expertise while delivering impactful service to our valued clients.

As an Operations Manager, you'll be responsible for leading a team of Operational Supervisors and Cleaning Operatives in delivering exceptional service for our contract.

  • Key Responsibilities:
  • Team Leadership: Oversee and manage a team of Operational Supervisors and Cleaning Operatives to ensure service standards and client expectations are met.
  • Resource Management: Manage staffing levels and recruitment processes in alignment with the contracts resource plans and operating model.
  • People Management: Handle all aspects of team management, including induction, probation, performance development, absence management, and employee relations.
  • Budget Oversight: Manage budgets for consumables, overseeing orders through internal systems to ensure cost efficiency.
  • Quality Assurance: Conduct regular inspections, 'Manager in the Field' rounds, and audit reviews to ensure compliance with BICS standards and contractual obligations.
  • Client Relations: Serve as a point of contact for client inquiries, providing timely responses and effective complaint resolution.


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