Contract Support
5 months ago
**Contract Support**
**Cumbria - Workington**
**Up to £33,000**
**Your new company**
- A global Facilities Management Service provider who aim to create a culture of workplace safety and wellbeing
**Your new role**
- Determine the nature, priority of faults based on information provided by the client
- Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
- Managing the supply chain and drive them to attend within required SLA's
- Driving the engineering team to attend to all callouts within required SLA's
- To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
- Raise and assign work orders to relevant resources
- Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
- Monitoring calls received from the customer through to call completion and updating records
- Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.
- Ensure QHSE documentation is maintained and readily available using company systems
- Manage system as a key user on site including PPM records, reactives and reporting
- Promote and maintain company culture throughout the team
- Maintain people records such as new starters, leavers, general staff changes, contact details, etc
- Effective communication with all levels of internal teams and external customers
- Familiar with daily operations and the specific scope of the contract
- Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager
**What you'll need to succeed**
- Experience in a similar role
- Ideally have worked within a facilities management department
- Excellent communication skills and the ability to build positive relationships
**What you'll get in return**
- Industry leading training, support and career development with a company offering long term stability with a world class reputation.
- Extensive and highly competitive benefits package
***
**What you need to do now**
Resourcing Group is acting as an Employment Agency in relation to this vacancy.
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