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Customer Experience Manager

2 months ago

London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time
{"title": "Customer Experience Manager", "content": "About the Role

We are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our CX team, you will be responsible for ensuring the delivery of exceptional customer experiences through strategic outbound communication and process optimization.

Key Responsibilities:

  • Develop and implement customer experience strategies to drive business growth and customer satisfaction.
  • Collaborate with cross-functional teams to identify and prioritize customer pain points and opportunities for improvement.
  • Design and implement process improvements to enhance customer experience and reduce operational costs.
  • Lead the offshore team in our Manila support office and provide guidance and support to ensure seamless customer experience delivery.
  • Stay up-to-date with industry trends and best practices to ensure our customer experience strategies remain competitive and effective.

About You

We are looking for a highly motivated and experienced Customer Experience Manager who possesses a strong track record of delivering exceptional customer experiences. You will have a proven ability to analyze complex customer data and develop effective strategies to drive business growth and customer satisfaction.

Key Requirements:

  • At least 3 years of experience in customer experience, customer support, or a related field.
  • Proven track record of delivering exceptional customer experiences and driving business growth.
  • Strong analytical and problem-solving skills, with the ability to analyze complex customer data and develop effective strategies.
  • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. You will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Customer Experience Manager looking for a new challenge, please submit your application today.", "format": "html"}