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Sales Support Specialist
2 months ago
About Trust Payments
Trust Payments is a leading UK/EU Fintech company that provides a range of innovative payment solutions and commerce technologies. We have a truly global footprint, with over 500 people across 11 offices supporting demanding business sectors.
Our Values
We drive value for our clients and demonstrate genuine care for their success. We strive to build a better, more sustainable tomorrow and conduct our business ethically, driving social and environmental change.
Our Culture
We have a passionate, collaborative, and diverse culture that recognises every employee's contribution to our business success.
Main Purpose of the Job
The Sales Support team plays a crucial role in the sales and onboarding journey, supporting Commercial Teams, Partnership Teams, and Account Management Teams with sales cycle support. Sales Support is a disciplined, highly trained department with a skillset to support and own onboarding, pre-underwriting, go live, and general sales support enquiries.
Sales Support Specialist Duties and Responsibilities
Key Responsibilities:
- Be proficient in Microsoft Office software
- Process and manage CRM applications, perform initial assessments, onboard & quality check for underwriting. Relay requests between Underwriters and Partners/Merchants professionally
- Ensure documents align with Merchant Acceptance Policies, demonstrating attention to detail
- Update Underwriters rapidly to support quick turnaround times
- Regularly check CRM Platform queues and ensure that Sales/Partners/Account Managers are actively contacting Partner/Merchants so applications go live quickly
- Suggest process improvements to enhance team adaptability
- Attend pipeline and underwriting company calls, offering feedback to support onboarding
- Collaborate with internal teams on Boarding/Billing processes as needed
- Handle assigned action tickets in Zendesk, ensuring timely completion within SLAs
- Build and maintain strong relationships, representing the Trust Payments brand
- Process Requests for Change forms (RFCs) for Merchants/Partners within SLA and follow up on outcomes
- Provide regular reports on achievements and sharing feedback to management
- Attend meetings with Support team to review priorities and training needs
Sales Support Specialist Qualities and Skills Required
Key Qualifications:
- Prepared for some ad hoc travel between Trust Payments locations
- Dedicated and driven self-starter with professional office environment experience
- Payments experience, not essential but preferred
- Willingness to learn and engage to meet objectives
- High levels of focus and attention to detail
- Team player with strong written and verbal communication
- Experience of Zendesk and CRMs, not essential but preferred
- Good Proficiency in written and spoken English (other languages considered an asset)
Sales Support Specialist Benefits
What We Offer:
- Opportunity to be part of a rapidly scaling, major Fintech business
- Flexible working
- Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders
- Family friendly enhanced benefits/policies
- Pension, Healthcare, Life Assurance
- Social events and team building
- Celebrations
We recognise the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
