Customer Experience and Operations Specialist

4 weeks ago


London, Greater London, United Kingdom The Estée Lauder Companies Inc. Full time

About the Role

We are seeking a talented Customer Experience and Operations Specialist to join our team. As a Clinique Consultant, you will be passionate about beauty and creating an exceptional customer experience. Your goal will be to make each customer feel valued, respected, connected, and confident while selling our market-leading products across Skincare, Makeup, and Fragrance.

Key Responsibilities

  • Provide inspirational, authentic, and personalized customer service
  • Understand customer skin and makeup goals to confidently recommend custom-fit routines
  • Maintain high standards of visual merchandising to create a visually appealing shopping environment
  • Work collaboratively with the rest of the team to achieve sales targets and provide an exceptional customer experience

What We Offer

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

Qualifications

  • A passion and energy to provide inspirational, authentic, and personalized customer service
  • A desire to understand customer skin and makeup goals to confidently recommend custom-fit routines
  • An approachable and friendly personality
  • Confidence in speaking to customers, getting to know them, and understanding their needs to best cater to them
  • Flexible availability across days/hours
  • Previous retail industry/customer services experience is beneficial
  • Proof of right to live and work in the country

Job Type: Standard

Schedule: Part-time

Shift: Variable

The Estée Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



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