Property Administration Specialist
3 weeks ago
Exciting Opportunity in East Oxford
We are seeking an experienced Property Manager to join our award-winning Estate Agency client in their East Oxford office.
This is a fantastic opportunity for proactive and outgoing administrators to progress their career in a client-focused role, delivering exceptional customer service and attention to detail while upselling skills. As a successful Property Manager, your responsibilities will include:
- Providing designated groups of clients with property management services encompassing renewals, repairs, deposits, and lettings accounts.
- Handling enquiries efficiently and ensuring they align with agreed service standards.
- Following procedures/process maps to meet key time scales.
- Investigating/resolving queries and problems, advising/recommending courses of action on property issues.
- Liaising with third-party suppliers to arrange works to be undertaken.
- Developing strong relationships with key Clients and treating them as individuals.
- Liaising/negotiating between Landlords and Tenants.
- Maintaining up-to-date information and keeping relevant parties informed about progress, particularly regarding client issues/complaints.
- Taking appropriate action to pre-empt complaints, investigating, and resolving them.
- Promoting additional services and meeting third-party referral targets.
- Applying knowledge of legal requirements.
The ideal candidate should possess:
- Previous Estate Agency and customer services experience.
- A target-driven mindset with demonstrable evidence of achievements.
- Motivation and enthusiasm.
- High standards of service and presentation.
- Good organisational skills.
- A full driving license, own car, and business insurance.
What We Offer:
Competitive Salary: £25,000 - £35,000 per annum.
Comprehensive Training: Learn the ins and outs of the company and market share generation methods.
Uncapped Earning Potential: Enjoy commission opportunities and bonus incentives.
Continuous Growth: Thrive with ongoing career and personal development opportunities.
Rewarding Success: Qualify for annual award trips and exciting prizes.
Celebrating You: Enjoy a paid day off for your birthday after successfully passing probation.
Increased Perks: Watch your holiday entitlement grow with each year of service.
Healthcare Benefits: Access personal private healthcare upon successfully passing probation.
Brook Street NMR: Proud supporter of the Armed Forces Covenant and Disability Confident Leader.
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