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Support Specialist

1 month ago

Canary Wharf, Greater London, United Kingdom Look Ahead Full time

Job Summary:


Look Ahead is seeking a Support Specialist to join our Campbell Road Young Peoples service in Tower Hamlets. The successful candidate will be responsible for managing a caseload of young people, delivering positive outcomes, and supporting them to reach independence.


Key Responsibilities:



  • Building supportive relationships with customers
  • Working proactively with the team to handle the service caseload and administrative responsibilities
  • Supporting key customers to set personalised goals and develop a Support Plan
  • Conducting regular key work sessions to achieve Support Plan goals
  • Ensuring ongoing assessment and management of risks associated with customers
  • Proactively managing risk and safety in and outside of the living environment
  • Providing support with daily living activities
  • Developing links with local organisations to provide engagement opportunities for customers
  • Involving customers in the design and delivery of the service
  • Empowering customers to receive the service and benefits they are entitled to
  • Encouraging tenants to pay their rent and manage rent accounts effectively
  • Ensuring adherence to Look Ahead's Health and Safety policies
  • Adhering to all other Look Ahead policies and procedures
  • Engaging in learning and development activities to increase knowledge and skills
  • Day-to-day instruction and supervision of staff where appropriate
  • Undertaking other duties consistent with the grade and nature of the post

Requirements:



  • Enjoys social interaction and the company of others
  • Approachable and open behaviour
  • Prefers working as part of a group or team
  • Is fundamentally calm and resilient
  • Has a practical and logical mind
  • Is flexible and open to feedback and self-development
  • Thrives on change and enjoys dynamic diverse environments
  • Is confident with high levels of self-esteem
  • Is respectful, articulate, and sensitive in style of communication
  • Is customer-focused and motivated towards excellence
  • Ability to cope positively with challenging and diverse behaviours
  • Passionate about improving outcomes for young people
  • Confident to assess and manage risks associated with customers
  • Highly competent in advocating for young people
  • Highly organised and able to meet deadlines and targets
  • Committed to working in a person-centred way
  • Willing to work on a rota basis, including evenings and weekends
  • Excited to take on new challenges and develop their career

About Us:


Look Ahead is a dynamic, leading not-for-profit care and support provider in London and the South East. We deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people, and learning disabilities, offering plenty of opportunities to grow and progress your career with us.


We are committed to safeguarding and promoting the welfare of children and adults at risk, and expect all employees, workers, and volunteers to share this commitment.


We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.