Service Operations Analyst

6 days ago


North East, United Kingdom City IT Full time
Job Description

We are seeking a Service Operations Analyst to join our team at City IT. As a key member of our Service Operations department, you will be responsible for delivering exceptional service to our colleagues by addressing issues with our bespoke applications and handling requests through the service desk.

In this role, you will have the opportunity to work collaboratively with the team to ensure our applications are always available. You will also contribute to identifying opportunities for process refinement and improvement.

Key Responsibilities:
  • Provide exceptional service to our colleagues by addressing issues with our bespoke applications.
  • Work collaboratively with the team to ensure our applications are always available.
  • Contribute to identifying opportunities for process refinement and improvement.
  • Manage escalations effectively by identifying, managing, and escalating critical incidents as needed.
  • Enhance system knowledge and process improvement by engaging with support colleagues and the development team.
Requirements:
  • Prior experience in IT support or a similar capacity.
  • Passionate about resolving IT-related issues and providing high-quality customer service.
  • Ability to work collaboratively with the team and contribute to knowledge base growth.
  • Track record of resolving complex issues relating to software in a timely manner.
  • High proficiency in Microsoft Office Applications.
Benefits:
  • Competitive basic salary: £45,000 - £55,000 per annum (dependent on experience).
  • Annual IT Bonus scheme.
  • MySavings – Employee Discount Platform.
  • Pension: 3% employee / 3% employer.
  • Champion Health – comprehensive wellbeing platform.
  • Free use of private gym at our IT Headquarters.


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