Claims Quality Improvement Specialist

4 days ago


Sheffield, Sheffield, United Kingdom Aviva Full time
Job Title: Claims Quality Improvement Specialist

Circa £45,000 salary.

We are seeking an expert in property claims and/or surveying services who possesses great communication, diplomacy, and motivational skills. The ideal candidate will be open-minded, balanced, and objective, with a focus on individual development and business progress.

This role is perfect for a loss adjuster or buildings surveyor looking to utilize their expertise in insurance claims property repair knowledge and coaching others to continually improve performance for our customers.

About the Job:
  • Motivate external suppliers and Aviva employees to make sustainable improvements in property repair claims performance where suppliers are involved.
  • Use technical knowledge and relationship management skills to identify opportunities and motivate others to change and improve quality.
  • Identify systemic issues and develop individuals through coaching, training, best practice sharing, and action planning.

The role will provide assurance and context to senior management, enabling more holistic change to be made.

Key Responsibilities:
  • Motivate suppliers to deliver high-quality repairs and ensure customer satisfaction.
  • Develop and implement strategies to improve property repair claims performance.
  • Coach and train Aviva employees to enhance their skills and knowledge.

We offer flexible working, including part-time and job shares, and interview every disabled applicant who meets the minimum criteria for the job.



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