Claims Improvement Specialist

2 days ago


Sheffield, Sheffield, United Kingdom Aviva Full time

About the Role

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The Claims Improvement Specialist will play a vital role in enhancing property repair claims performance. This position involves working closely with external suppliers and Aviva employees to identify opportunities for improvement, motivate change, and promote sustainable quality across all types of property claims.

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Main Responsibilities

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  • Use technical knowledge and relationship management skills to review performance and oversee actions that improve service, accurate costing, safety, and quality on all property claims.\
  • Identify systemic issues and development needs of individuals, applying coaching, training, best practice sharing, and action planning to drive sustainable improvements.\
  • Ensure ever-improving alignment of performance to Aviva standards and requirements, providing assurance and context to senior management.\
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Requirements

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To excel in this role, you should possess:

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  • Technical property/buildings knowledge, including a solid understanding of property claims from field experience.\
  • A people person mentality with excellent interpersonal and influencing skills.\
  • Strong verbal and written communication, as well as stakeholder management skills.\
  • A real desire to make a difference for customers, identifying problems and driving change to enhance customer experience.\
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What We Offer

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In return for your expertise, we offer a competitive salary of circa £45,000, along with opportunities for bonus and pension contributions. You'll also enjoy a generous holiday package, flexible benefits, and the chance to participate in our sustainability initiatives.



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