Cleaning Operations Manager

4 weeks ago


Skegness, Lincolnshire, United Kingdom Butlins Full time
About The Role

The Cleaning Manager will be responsible for ensuring the smooth delivery of their direct area of responsibility, leading their team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness. This role will drive the Clean and Fault Free (CAFF) approach to our accommodation and hold team members to account to ensure standards are met.

About You

You will oversee a successful cleaning operation during your shift, ensuring strict adherence to CAFF standards. You will stay informed about NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints.

Key Responsibilities
  • Review Mobaro quality control checks and analyse reports
  • Lead feedback discussions and ensure team receives necessary training and support
  • Manage team rotas and agency requirements, focusing on Right People, Right Place, Right Time (RPRPRT) approach
  • Implement the initial 90-day program for new team members and oversee all personnel-related activities
  • Ensure H&S Compliance for your team
  • Set clear objectives and PDPs for your team, supporting team surveys and leading action plans
Requirements

The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs. They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results.

About Butlin's

At Butlin's, we're all about fun, excitement, and adventure by the bucketload. We're a company that values our culture and provides our guests with an Altogether More Entertaining and Fun Break. If you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.



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