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IT Operations Support Specialist

2 months ago

Salford, Salford, United Kingdom Matchtech Full time
Job Description

Operations Support Analyst

Matchtech is currently supporting our Central Government client who is seeking an Operations Support Analyst assignment, on an initial 6 month contract.

The ideal candidate will have a recent background using enterprise monitoring tools to monitor infrastructure, network and applications for alerts and events that could impact the services for users. Providing support to incident and problem resolution activities, regularly engaging with other teams and/or suppliers to ensure service performance, availability and security is maintained in line with agreed SLAs.

Key Responsibilities:

  • Monitoring infrastructure, network and applications for alerts and events
  • Providing support to incident and problem resolution activities
  • Engaging with other teams and/or suppliers to ensure service performance, availability and security
  • Tracking incidents and producing supporting reports/data as required

Requirements:

  • Good interpersonal skills, with an ability to communicate effectively and professionally
  • Ability to work as part of a team and to engage effectively with suppliers and customers
  • Knowledge of networks, operating systems, middleware, and applications, with a willingness to learn new technologies and maintain industry knowledge

Desirable Skills:

  • Performing a similar role within the Civil Service or at other organisations
  • Understanding and/or experience of adhering to ITIL v3/v4 service management processes and procedures
  • Using an enterprise monitoring toolset to monitor infrastructure, network and applications
  • Using a Service Management toolset to log and update service incidents

To Apply:

Please submit your latest CV for review.