Customer Service Liaison Specialist

1 month ago


Telford, Telford and Wrekin, United Kingdom Get Staffed Online Recruitment Full time

Company Overview


Our client, a global leader in the supply of aluminium foil packaging for food, is seeking a Customer Service Liaison Specialist to join their team.


Job Description


This role involves maintaining customer satisfaction by managing day-to-day customer account activity, allowing the commercial team to focus on business growth. The ideal candidate will have strong customer relationship-building skills and experience with SAP and CRM systems.


Main Responsibilities:



  • Develop relationships with new and existing customers to understand their needs and expectations
  • Handle purchase orders, maintain order book, and ensure timely delivery
  • Proactively manage customer orders and resolve issues promptly
  • Own and resolve customer complaints efficiently
  • Support External National Account Managers, assist in new account set up and achieve targets

About You


The ideal candidate will possess FMCG industry experience, strong customer service skills, and excellent people skills. They will also be able to work in a fast-paced environment to tight deadlines and communicate effectively at all levels.


Benefits



  • 25 days annual leave, plus extra day for birthday
  • Employer pension contribution
  • Cash plan and discount benefit scheme
  • Annual bonus based on performance

Estimated Salary: £35,000 - £45,000 per annum, depending on experience. Located in Telford, this role offers a competitive salary and benefits package.



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