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Customer Service Billing Specialist
1 month ago
We are currently seeking a skilled Customer Service Billing Specialist to join our team at Enreach.
In this role, you will be responsible for resolving customer complaints and queries related to billing, working closely with our Billing and Credit Control team to ensure accurate and timely billing processes. You will also be responsible for developing and maintaining documentation of billing processes and procedures.
This is a great opportunity to join a dynamic team at Enreach, where you will have the chance to develop your skills and progress your career in a high-growth European-wide group that prides itself on innovation, collaboration, and strong customer focus.
Key Responsibilities:
- Resolve customer complaints and queries related to billing.
- Work closely with the Billing and Credit Control team to ensure accurate and timely billing processes.
- Develop and maintain documentation of billing processes and procedures.
- Provide guidance to first-line customer service coordinators and other relevant teams on billing queries, best practices, and troubleshooting.
We offer:
- A competitive salary range £30,000 - £40,000 per annum, depending on experience.
- A comprehensive benefits package, including 23 days holiday (more for long service), birthday off, early finish on a Friday, pension, healthcare scheme, life cover, Perkbox access, Holiday Purchasing Scheme, and more.
