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Customer Service Representative

2 months ago


Wakefield, Wakefield, United Kingdom Vistry Group Careers Full time

We are seeking a highly skilled and experienced Customer Service Technician to join our team at Vistry Group Careers. As a key member of our team, you will be responsible for resolving defects reported by customers within the Vistry and NHBC warranty periods, ensuring a seamless customer experience.

What We Offer:

  • Competitive basic salary and annual bonus
  • Company-provided vehicle
  • Up to 33 days annual leave plus bank holidays
  • Private healthcare
  • Contributory pension scheme
  • Life assurance - 4 x annual salary
  • Share incentive schemes
  • Employee rewards portal with various benefits

Requirements:

  • Behave in line with our company values - Integrity, Caring, and Quality
  • Educated to GSCE/GCE standard in Maths and English, or
  • BTEC diploma in Building Construction or an NVQ Level 2 or similar, or
  • City & Guilds in relevant trade
  • Valid CSCS card
  • Driving license
  • Proven experience working for a residential house builder as an assistant site manager or materials controller or trades
  • Detailed understanding of NHBC customer handover requirements
  • Good understanding of Microsoft Office, Excel, Outlook
  • Ability to handle complaints and difficult situations