Customer Experience Resolution Specialist

3 days ago


Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

Job Description

We are seeking a skilled professional to join our team as a Complaints Handler. This role will involve handling KINTO One complaints to ensure good customer outcomes.

Key Responsibilities:

  • Handling and resolving customer complaints
  • Investigating and resolving complaints within regulatory timescales
  • Drafting and sending final response letters
  • Collaborating with the business to identify areas for improvement and implement changes
  • Providing feedback to the Team Manager on actions taken to avoid recurrence

Requirements:

  • Strong customer focus and effective communication skills
  • Experience in complaint handling and resolution
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of regulatory requirements and industry standards
  • Good problem-solving and analytical skills
  • Ability to work collaboratively with the team and other stakeholders

Benefits

  • Competitive starting salary
  • Bonus earning potential
  • 25 days holiday + 8 days bank holiday
  • Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
  • Company Car Scheme following passing of probation
  • Private Medical Cover
  • Life assurance scheme
  • Discounts on different retailers
  • Wellbeing hour each month
  • Discounts on Toyota & Lexus cars
  • Volunteer Days
  • Wellbeing events
  • Employee assistance programmes
  • Free fruit in the office
  • Free onsite car parking
  • Working Hours 37.5 per week Monday - Friday

About Us

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.



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