Customer Experience Resolution Specialist
3 days ago
Job Description
We are seeking a skilled professional to join our team as a Complaints Handler. This role will involve handling KINTO One complaints to ensure good customer outcomes.
Key Responsibilities:
- Handling and resolving customer complaints
- Investigating and resolving complaints within regulatory timescales
- Drafting and sending final response letters
- Collaborating with the business to identify areas for improvement and implement changes
- Providing feedback to the Team Manager on actions taken to avoid recurrence
Requirements:
- Strong customer focus and effective communication skills
- Experience in complaint handling and resolution
- Ability to work in a fast-paced environment and meet deadlines
- Knowledge of regulatory requirements and industry standards
- Good problem-solving and analytical skills
- Ability to work collaboratively with the team and other stakeholders
Benefits
- Competitive starting salary
- Bonus earning potential
- 25 days holiday + 8 days bank holiday
- Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
- Company Car Scheme following passing of probation
- Private Medical Cover
- Life assurance scheme
- Discounts on different retailers
- Wellbeing hour each month
- Discounts on Toyota & Lexus cars
- Volunteer Days
- Wellbeing events
- Employee assistance programmes
- Free fruit in the office
- Free onsite car parking
- Working Hours 37.5 per week Monday - Friday
About Us
KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
-
Customer Complaints Resolutions Specialist
1 week ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services Corporation Full timeJob OverviewWe are seeking a highly skilled Customer Complaints Resolutions Specialist to join our team at Toyota Financial Services Corporation. This role involves handling complaints and ensuring good customer outcomes.The ideal candidate will have experience in regulated financial services, problem-solving, and solutions-focused thinking.About the...
-
Customer Experience Ambassador
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Bighornlaw Full timeAbout the PositionThis role requires a high school graduate or equivalent with excellent organizational and time management skills. The successful candidate will have experience working with reservation management systems and Microsoft Office. They will also possess strong customer service skills, including conflict resolution and negotiation.
-
Customer Experience Specialist
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Bubble CiTea Full timeAre you an energetic individual with a 'can-do' attitude? Do you thrive in fast-paced environments and enjoy working with people?Bubble CiTea is looking for a Customer Experience Specialist to join our team! As a key member, you will be responsible for delivering exceptional customer experiences, preparing high-quality beverages, and maintaining a clean and...
-
Flexible Customer Experience Specialist
1 month ago
Portsmouth, Portsmouth, United Kingdom Bubble CiTea Full timeBubble CiTea is hiring a Flexible Customer Experience Specialist to provide exceptional service to our customers in Portsmouth. This part-time role offers an estimated salary of £19,000 - £22,000 per annum, based on experience.Key Responsibilities:Core Duties:Promote and prepare high-quality bubble tea products to meet customer expectations.Foster strong...
-
Customer Experience Specialist
1 week ago
Portsmouth, Portsmouth, United Kingdom Rivers Casino Full timeJob Summary:We are seeking a highly motivated Barista and Customer Service Representative to join our team at Rivers Casino. As a key member of our bar team, you will be responsible for providing exceptional customer service and ensuring that every guest has an enjoyable experience.Responsibilities:Maintain a calm demeanor during high volumes or unusual...
-
Civil Litigation Specialist
1 week ago
Portsmouth, Portsmouth, United Kingdom QED Legal Full timeQED Legal is seeking a highly experienced Civil Litigation Specialist to join our dynamic team in Portsmouth.The ideal candidate will have 3-5 years PQE in Dispute Resolution or Litigation, strong experience in managing a range of civil disputes, excellent communication and negotiation skills, and a proactive approach to client matters.Key responsibilities...
-
Customer Experience Coordinator
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Royal Mail Group Full timeAbout the Opportunity">We are seeking a talented Delivery Operations Manager to join our team at Royal Mail Group. With a salary range of £44,551 - £49,006 (dependent on experience), you will be responsible for leading a team of front-line colleagues to ensure smooth running of deliveries.You will work closely with Trade Union to drive performance...
-
Junior Financial Assistant
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Recruitment Resolution Ltd Full timeAccounting and Administration AssistantWe are seeking a skilled and detail-oriented Accounting and Administration Assistant to join our team at Recruitment Resolution Ltd. In this role, you will be responsible for providing administrative support, maintaining accurate financial records, and preparing management accounts.About the RoleWork closely with the...
-
Financial Administrator Assistant
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Recruitment Resolution Ltd Full timeJob SummaryWe are seeking a highly motivated and organized Junior Financial Assistant to join our team at Recruitment Resolution Ltd. This is an exciting opportunity for someone looking to develop their skills in accounts, administration, and finance.The successful candidate will be responsible for providing administrative support to the finance department,...
-
Accounts and Administration Support
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Recruitment Resolution Ltd Full timeJob OverviewRecruitment Resolution Ltd is seeking a highly skilled and detail-oriented Junior Financial Assistant to join its finance team. As a key member of the team, you will be responsible for providing administrative support, maintaining accurate financial records, and preparing management accounts.About the PositionWork closely with the Head of Finance...
-
Complaints Handling and Resolution Expert
3 days ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob SummaryWe are seeking a highly motivated and experienced individual to join our team as a Complaints Handling and Resolution Expert. This role will involve handling and resolving customer complaints to ensure good customer outcomes.Key Responsibilities:Handling and resolving customer complaintsInvestigating and resolving complaints within regulatory...
-
Dispute Resolution Advocate
1 week ago
Portsmouth, Portsmouth, United Kingdom QED Legal Full time £45,000 - £52,000Job Summary: We are seeking a highly skilled Litigation Solicitor to join our team at QED Legal in Portsmouth. As a Dispute Resolution Solicitor with 3-5 years PQE, you will have the opportunity to take on new challenges and progress your career.This role is perfect for a driven solicitor looking for a new challenge in civil litigation. You will be...
-
Dispute Resolution Attorney
2 weeks ago
Portsmouth, Portsmouth, United Kingdom QED Legal LLP Full timeRole OverviewWe are seeking a skilled solicitor with 3-5 years of PQE to join our team in Portsmouth.ResponsibilitiesOffering expert advice to clients and representing them in disputes.Drafting and reviewing legal documents.Requirements3-5 years PQE in Dispute Resolution or Litigation.Experience in civil litigation.Excellent communication and negotiation...
-
Retail Experience Specialist
6 days ago
Portsmouth, Portsmouth, United Kingdom McCurrach UK Ltd Full timeOverviewAs a Retail Experience Specialist with McCurrach UK Ltd, you will play a crucial role in delivering exceptional customer experiences in the retail environment. This part time opportunity is perfect for individuals who possess strong communication skills and are confident in their ability to engage with customers.The salary for this position is...
-
Customer Experience Manager
2 days ago
Portsmouth, Portsmouth, United Kingdom Everyday Loans Group Full timeAbout the Customer Account Manager RoleEveryday Loans Group is currently recruiting for a Customer Account Manager to join our team. This is a fantastic opportunity for someone with experience in financial services to take on a new challenge and make a real difference in the lives of our customers.The salary for this role is up to £30,000 per annum,...
-
Customer Experience Advocate
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Novatech Ltd Full timeCustomer Support ExpertWe're seeking an experienced Technical Support Champion to join our Contact Centre team, providing exceptional support to customers via phone, email, and live chat.This role involves delivering top-notch support for PCs, peripherals, and Windows 11, while troubleshooting and resolving technical issues efficiently, driving customer...
-
Customer Experience Representative
3 days ago
Portsmouth, Portsmouth, United Kingdom McCurrach UK Ltd Full timeRole OverviewWe are seeking a highly motivated Customer Experience Representative to join our team at McCurrach UK Ltd.This part-time role will see you working as a Brand Ambassador, providing outstanding customer experiences and promoting the sale of technology products in a retail environment.With a strong focus on delivering excellent customer service and...
-
Customer Experience Lead
1 month ago
Portsmouth, Portsmouth, United Kingdom Compass Group UK & Ireland Full timeThis exciting role offers a unique opportunity to join Compass Group UK & Ireland as a Customer Experience Lead. As a seasoned professional, you will be responsible for driving exceptional customer experiences across our catering and service operations. Your expertise will help us deliver world-class food and service, while fostering a culture of excellence...
-
Flexible Hour Customer Experience Specialist
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Bubble CiTea Full timeJob SummaryJoin our dynamic team as a Barista at Bubble CiTea, where you will have the opportunity to develop your skills and deliver exceptional customer experiences. This part-time position offers flexible hours and competitive pay.About the PositionAs a Barista, you will be responsible for preparing high-quality bubble tea drinks and providing excellent...
-
Customer Experience Coordinator
2 weeks ago
Portsmouth, Portsmouth, United Kingdom HSS Hire Ireland Full timeWe are seeking an experienced Hire Controller to join our team in Portsmouth Naval Base. As a key member of our operations network, you will be responsible for delivering world-class customer experiences and driving business growth.About Our Company CultureHSS ProService is a forward-thinking company that's committed to innovation and customer satisfaction....