Customer Service Liaison

4 weeks ago


Brighton, Brighton and Hove, United Kingdom Accurate Background Full time

Key Responsibilities

We are seeking a highly skilled Customer Service Liaison to join our team at Accurate Background. In this role, you will be responsible for delivering exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Accountabilities

  • Provide timely and effective responses to client queries via phone and email.
  • Manage ticketing and resolve screening queries within agreed service level agreements.
  • Collaborate with operational teams to ensure seamless service delivery.
  • Ensure compliance with company policies and procedures.

Requirements

  • 1+ years' experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • IT literate with capacity to learn new systems.


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