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Ecommerce Operations Specialist/Manager
2 months ago
We are a pioneering online business that specializes in building and growing successful e-commerce ventures. Our team has over 15 years of experience in the online space, with a proven track record of growing companies to 8-figure brands. Our current e-commerce business has achieved remarkable growth, reaching $1M in monthly revenue within just 6 months. We are now expanding our operations to the USA and planning for global expansion. As a bootstrapped company, we have achieved this success without any external investors. Our goal is to reach $100M in revenue within a couple of years. We are a results-driven team that thrives on testing, evolving, and adapting to stay ahead of the competition. Our team is open-minded and believes in extreme ownership, which drives us to achieve excellence in everything we do.
What We Offer- Challenging and interesting projects that drive growth and innovation
- A strong and open-minded team that values transparency and collaboration
- A dynamic and ever-evolving work environment that fosters growth and development
- The freedom to make decisions and take ownership of your work
- A fully remote team with flexible working hours that accommodate client and team needs
- A non-corporate culture that encourages creativity and experimentation
- A results-oriented environment that focuses on delivering exceptional outcomes
- Continuous Improvement - We believe that growth is a lifelong process, and we continuously seek to learn and improve. We implement new ideas and best practices to stay ahead of the competition.
- Extreme Ownership - We take ownership of our decisions and actions, and we hold ourselves accountable for the outcomes. We solve problems and overcome obstacles without blaming others.
- Grit - We are resilient and persevering, and we never give up in the face of challenges. We get our hands dirty and take on new challenges with enthusiasm.
- Performance-Driven - We focus on delivering exceptional results and outcomes, rather than just talking about it. We measure our success by the impact we make, not by the hours we work.
- Integrity - We operate with transparency and honesty, and we treat others with respect and empathy. We value feedback and use it to improve our performance.
- Exceptional Team - We believe that our team is the key to our success, and we strive to create a culture that fosters collaboration, innovation, and growth. We celebrate our wins and learn from our losses.
The Ecommerce Operations Specialist/Manager is responsible for managing all aspects of ecommerce operations, including sales and marketing strategies, website management, automation, risk assessment, profitability optimization, data analysis, customer support, and compliance. This role ensures a seamless customer journey, maximizes profitability, and maintains efficient processes and policies.
Key Responsibilities- Manage all aspects of ecommerce operations, including sales and marketing strategies, website management, automation, risk assessment, profitability optimization, data analysis, customer support, and compliance
- Develop and execute sales and marketing strategies to drive growth and revenue
- Implement and manage ecommerce tools, software, and technologies to optimize operations and improve customer experience
- Ensure day-to-day website operations are running smoothly, including site navigation, content development, checkout funnel, and promotional campaigns
- Develop and manage dashboards, reporting structures, and key performance indicators (KPIs) to measure success and drive improvement
- Automate all aspects of ecommerce operations using ecommerce tools, APIs, and plugins
- Anticipate and mitigate risk factors across operations, and develop business continuity plans to ensure sustainability
- Elevate business profitability through strategic marketing and branding initiatives, including social media and SEO
- Analyze metrics and data to inform business decisions and drive growth
- Manage inventories, refunds, customer support, and pricing to ensure optimal customer experience and revenue growth
- Develop and maintain processes, procedures, and policies to ensure compliance and efficiency
- Minimum of 5 years of experience in ecommerce operations
- Fluent in English (speaking, writing, and reading)
- Good experience with supply chain, procurement, logistics, and warehouse management
- Experience in the business-to-consumer (B2C) digital retail market within the ecommerce space
- Agile and able to work in a fast-paced environment
- Experience in managing stakeholders, client relations, and vendor management
- Excellent communication and presentation skills, time management, and ability to multitask
- Good with project management, reporting, data analysis, and dashboard management
- Able to work within the EU timezone
