Customer Service Coordinator
2 days ago
Rate: £13.49 per hour
Contract: Temporary until February 2025 (with the opportunity for permanent)
Location: Derby
Hours: Full-time
Role Overview:
As a key member of our client's Customer Service Scheduling and delivery team, you will play a crucial role in ensuring the efficiency and effectiveness of their field and contact centre operations.
You will collaborate with external suppliers, field managers, operatives, local planning authorities, and customers to ensure our field operations are timely and accurate across our region.
Key Responsibilities:
- Schedule customer-appointed and proactive work for our field technicians and repair crews.
- Liaise with customers, highway authorities, and local operational teams to ensure work is completed to the highest quality standards and in compliance with local regulations.
- Keep customers informed about the status of their work requests, explaining the necessary steps to ensure their satisfaction.
- Adhere to service levels that meet customer and company expectations.
- Proactively identify opportunities for process improvements and contribute ideas to local teams.
What We Offer:
Our client offers a competitive hourly rate and the opportunity to work with a dynamic team in a fast-paced environment.
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