Customer Service Representative

6 hours ago


Derbyshire, United Kingdom Pertemps Leicester Full time
Customer Service Advisor

A great opportunity to work for a market leader in distribution has arisen. We are seeking experienced Customer Service Agents to join our Frontline Customer Service Team as Customer Service Advisors.

Key Responsibilities:
  • Manage inbound calls from worldwide clients handling shipment requests
  • Build rapport with customers and establish their needs
  • Deliver a consistent call flow, giving customers confidence in the information provided
  • Maximise up-selling opportunities while ensuring customers have an informed choice
Requirements:
  • Excellent Customer Service experience and a strong understanding of Customer Service processes
  • Remain positive and enthusiastic during every customer contact
  • Consistently provide a high level of service
  • Excellent communication skills, both written and verbal
  • Ability to adapt to change
  • Ability to work as part of a team as well as independently
  • Experience of working with MS Word and Excel

This role is subject to 5-year compliance and a clean DBS check. It is essential that each applicant provides support to the process.



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