Senior Customer Service Manager
3 weeks ago
We are looking for a Senior Customer Service Manager to join our team at AWD online. This role involves overseeing all aspects of customer service, including inbound and outbound customer interactions, complaint resolution, and team management.
Key Responsibilities:- Strategic Leadership: Develop and implement a long-term customer service strategy aligned with the company's overall business objectives.
- Team Development: Build, motivate, and inspire a high-performing customer service team.
- Customer Experience: Drive continuous improvement in customer satisfaction and loyalty by analysing customer feedback and implementing innovative solutions.
- Operational Excellence: Oversee day-to-day operations, ensuring efficient and effective service delivery.
- Performance Management: Set clear performance expectations, monitor key performance indicators (KPIs), and provide regular performance feedback to team members.
Requirements:
- Proven track record in customer service leadership roles.
- Strong understanding of customer service best practices, industry trends, and regulatory requirements.
- Strong analytical and problem-solving abilities, with a focus on data-driven decision making.
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Customer Service Representative
3 weeks ago
Cardiff, Cardiff, United Kingdom United Parcel Service of America, Inc Full time["Job Description:At United Parcel Service of America, Inc., we are seeking a skilled Clerk-Front Desk to join our team. As a key member of our front-line staff, you will be the first point of contact for our customers, providing a warm and welcoming experience.Responsibilities:Field customer concerns and queries in a professional and courteous...
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Senior Service Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom Las Iguanas Full timeWe are seeking a motivated and enthusiastic Senior Service Manager to join our team at Las Iguanas. This role is ideal for someone who wants to develop their leadership skills and take on new challenges in a fun and dynamic environment.About the Role:Delivering exceptional customer service while maintaining a high level of professionalismDeveloping and...
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Customer Service Representative
6 days ago
Cardiff, Cardiff, United Kingdom United Parcel Service of America, Inc Full timeJob OverviewUnited Parcel Service of America, Inc is committed to a policy of treating individuals fairly and recruiting based on merit. We are seeking a highly motivated Customer Service Representative to join our team in Cardiff.About the RoleThis is a permanent position with a competitive salary of £25,000 - £30,000 per annum. You will be responsible...
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Financial Services Manager
1 week ago
Cardiff, Cardiff, United Kingdom Service Care Solutions Ltd Full timeService Care Solutions Ltd is seeking an experienced Senior Accountant to join their team on a temporary basis in Carmarthenshire. As a Senior Accountant, you will play a vital role in providing timely and accurate financial data to facilitate management decisions for Education, Children & Family Services.Job OverviewThis is an excellent opportunity for a...
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Customer Service Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Sainsbury's Full timeAbout the RoleAs a Customer and Trading Manager at Sainsbury's, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth in our convenience stores.Key ResponsibilitiesLead a team of colleagues to ensure excellent customer service and a positive in-store experience.Develop and implement sales...
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Customer Service Coordinator
3 weeks ago
Cardiff, Cardiff, United Kingdom Workwales Full timeJob OverviewIn our Customer Support team, you will work closely with a Senior Account Manager to ensure clients receive top-tier service. Key responsibilities include:• Client Relations: Respond promptly to client inquiries and foster strong relationships.• Inventory Management: Maintain optimal stock levels and coordinate restocking efforts to meet...
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Customer Service Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom Marks & Spencer Plc Full timeAbout This RoleWe are seeking a skilled Customer Service Manager to lead our hospitality team and drive sales, commerciality, and service standards within our store. As a key member of our team, you will be responsible for developing the skills of our colleagues, utilizing data to inform operational decisions, and energizing your team to deliver exceptional...
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Customer Experience Manager
5 days ago
Cardiff, Cardiff, United Kingdom St. David's Ltd. Full timeAbout the RoleThe Customer Experience Manager will be responsible for leading a team of Guest Service Representatives, providing first point of contact for stakeholders, and driving exceptional guest service.You will work closely with senior management to deliver high standards of customer service across all centre touch points, ensuring a seamless and...
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Management Accountant
4 weeks ago
Cardiff, Cardiff, United Kingdom Hays Senior Finance Full timeJob OpportunityHays Specialist Recruitment Limited is seeking a skilled Management Accountant to join their team. As a fully qualified accountant, you will be responsible for managing financial operations and providing strategic guidance to the organization.About the RoleThis is a permanent position that offers a competitive salary of up to $45606. The ideal...
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Senior Food Service Manager
2 days ago
Cardiff, Cardiff, United Kingdom Compass Group UK & Ireland Full timeWe are looking for a highly skilled and experienced Senior Food Service Manager to lead our kitchen team.About the Role:This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and leading by example. The successful candidate will have a proven track record of managing teams and achieving high-quality...
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Customer Service Delivery Manager
7 days ago
Cardiff, Cardiff, United Kingdom Creditsafe Full timeAbout CreditsafeCreditsafe is a privately owned company that operates independently, with the vision of powering business decisions by delivering valuable intelligence on customers, suppliers, and potential buyers globally.Our journey began in Oslo, Norway in 1997, with a revolutionary dream to make business information accessible to all. Today, we've...
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Taxation Manager Leader
7 days ago
Cardiff, Cardiff, United Kingdom Hays Senior Finance Full timeCorporate Tax Career OpportunityHays Senior Finance is recruiting a highly skilled Taxation Manager to lead our clients' tax teams in Cardiff. As a Taxation Manager, you will oversee a portfolio of clients, managing all aspects of corporate tax including compliance and project work.About the RoleSupervise and mentor a team of tax professionals to deliver...
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Tax Compliance Manager
2 days ago
Cardiff, Cardiff, United Kingdom Hays Senior Finance Full timeAbout the RoleHays Senior Finance is seeking a highly skilled Senior Tax Professional to join our team in Cardiff. This exciting opportunity will see you working as part of a well-established Accountancy Practice with an excellent reputation across the South West.The business has over 500 staff working across 4 sites and is looking to establish a Tax Center...
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Senior Service Engineer
1 month ago
Cardiff, Cardiff, United Kingdom Nationwide Platforms Full timeSenior Service EngineerWe are seeking an experienced Senior Service Engineer to join our team at Nationwide Platforms. As a key member of our engineering team, you will be responsible for ensuring the smooth running of our busy workshop and maintaining our fleet to corporate standard.Key Responsibilities:Assist the Location Service Manager in the day-to-day...
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Senior Tax Professional
2 days ago
Cardiff, Cardiff, United Kingdom Hays Senior Finance Full timeAbout the JobHays Senior Finance is recruiting for a Corporate Taxation Specialist to join our team in Cardiff. As a specialist, you will work closely with our clients to provide expert advice on corporate taxation, ensuring they meet their tax obligations and take advantage of available reliefs.Your responsibilities will include fully supervising a...
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Customer Service Manager
5 days ago
Cardiff, Cardiff, United Kingdom ENGINEERINGUK Full timeAbout Us:ENGINEERINGUK is a leading engineering company dedicated to providing exceptional services to its customers. We help connect people to their friends and families and get goods to their destination safely and efficiently.Job Description:We are looking for a skilled Customer Service Manager - Engineering Sector to join our team. The successful...
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Customer Service Liaison
2 weeks ago
Cardiff, Cardiff, United Kingdom Network Rail Full timeJoin us at Network Rail and take your first step in a fulfilling career as a Customer Service Liaison. This exciting opportunity allows you to make a real difference in the lives of our customers, providing them with exceptional service and support every step of the way.We are looking for an experienced professional who is passionate about delivering...
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Customer Service Coordinator
4 weeks ago
Cardiff, Cardiff, United Kingdom Co-op Digital Full timeAbout the RoleWe're looking for a skilled Customer Service Coordinator to join our team at Co-op Digital. As a Customer Service Coordinator, you'll be responsible for providing excellent customer service, managing the store team, and deputising for the Store Manager.Key ResponsibilitiesProvide friendly and welcoming service to customers, taking ownership of...
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Customer Service Representative
3 weeks ago
Cardiff, Cardiff, United Kingdom Maximus Full timeJob Description: As a Customer Service Advisor at Maximus, you will play a key role in providing exceptional service to our service users across various sectors. Your primary responsibility will be to deliver high-quality support, guidance, and information to customers via telephone and multi-channel services. Key Responsibilities: • Understand and...
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Customer Service Liaison
3 weeks ago
Cardiff, Cardiff, United Kingdom Maximus Full timeAbout This RoleWe are seeking a talented Customer Service Advisor to join our team at Maximus. As a key member of our service delivery team, you will play a vital role in providing exceptional customer service to our service users.Your Key ResponsibilitiesProvide a wide range of information, advice, and guidance to customers, ensuring they receive the...