Customer Service Manager

2 weeks ago


Cardiff, Cardiff, United Kingdom Marks & Spencer Plc Full time

About This Role

We are seeking a skilled Customer Service Manager to lead our hospitality team and drive sales, commerciality, and service standards within our store. As a key member of our team, you will be responsible for developing the skills of our colleagues, utilizing data to inform operational decisions, and energizing your team to deliver exceptional customer service in a fast-paced environment.

Key Responsibilities

  • Develop and implement strategies to improve sales, commerciality, and service standards within the store.
  • Lead and develop the skills of our hospitality team, identifying areas for improvement and implementing training programs to enhance their capabilities.
  • Utilize data and analytics to inform operational decisions, identifying opportunities for growth and improvement.
  • Foster a positive and inclusive team culture, promoting collaboration and open communication.
  • Collaborate with other departments to ensure seamless store operations and achieve business objectives.

What We Offer

  • A competitive salary and benefits package, including a generous pension scheme and life assurance.
  • Opportunities for career development and progression within the company.
  • A dynamic and supportive work environment, with a focus on work-life balance.
  • Access to exclusive discounts and perks, including a 20% colleague discount across all M&S products and brands.


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