Customer Service Representative

4 weeks ago


Cardiff, Cardiff, United Kingdom Maximus Full time
Job Description:

As a Customer Service Advisor at Maximus, you will play a key role in providing exceptional service to our service users across various sectors. Your primary responsibility will be to deliver high-quality support, guidance, and information to customers via telephone and multi-channel services.

Key Responsibilities:
• Understand and advise customers on a wide range of information, advice, and guidance.
• Provide professional and timely support services, adhering to relevant processes, procedures, and legislation.
• Maintain accurate records and data integrity in the Customer Records Management system.
• Work collaboratively with colleagues to ensure the highest level of customer satisfaction.
• Continuously improve services, identifying and responding to changes positively.

Requirements:
• Strong communication and interpersonal skills.
• Ability to empathize with customers at all levels and manage complaints effectively.
• Emotional resilience and strong decision-making abilities.
• Proven experience in delivering a supporting role, working as part of a team, and researching data evidence.
• IT literacy with full working knowledge of MS Office Suite and use of Windows-based databases.

About Maximus:
We are a global organization specializing in providing health and employment services. Our mission is to deliver services that have a profound impact on people's lives. We employ around 5,000 people across the UK, working together to create positive change.

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