Luxury Brand Customer Care Advisor

3 weeks ago


Southampton, Southampton, United Kingdom SWATCH GROUP Full time

Are you an experienced customer service professional looking for a challenging and rewarding opportunity? Do you have a passion for delivering exceptional customer experiences and a keen interest in the luxury watch industry? We are currently seeking a skilled and dedicated Customer Care Advisor to join our team at the Swatch Group.

About the Role

In this exciting opportunity, you will be responsible for providing high-quality customer service across multiple channels, including phone and email. You will be the first point of contact for customers, using your excellent communication skills to provide helpful and empathetic support, ensuring every interaction reflects the values of the Longines brand.

The ideal candidate will have previous experience in customer service and a proven track record of delivering exceptional customer experiences. You will be expected to build strong rapport with customers, use empathy to provide exceptional service, and possess strong IT skills and proficiency with Microsoft Office programs.

Key Responsibilities
  • Provide high-quality information, advice, and guidance to customers across multiple channels
  • Handle and follow up on customer complaints and enquiries in a timely, professional, and responsive manner
  • Resolve complaints in a customer-focused manner, adhering to Longines' service standards while upholding the brand's reputation and integrity
  • Comply with Service Level Agreements (SLAs), ensuring the efficient and effective delivery of services

We are committed to quality and exceptional service. As a member of our team, you will have opportunities for professional development and career advancement within the Swatch Group, a company known for its iconic brands and significant impact in the watchmaking industry.

Salary: £38,000 - £48,000 per annum, Benefits: Competitive salary package, private healthcare, benefits, and discount platform, staff discount and sales events, enhanced parental leave policies



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