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Operations Manager

2 months ago

Coalville, Leicestershire, United Kingdom Long Lane Surgery Full time
Job Description

Long Lane Surgery is seeking a dedicated and enthusiastic Operations Manager to oversee the day-to-day operations of our practice. As a key member of our management team, you will be responsible for ensuring the smooth running of our practice, providing leadership and guidance to our staff, and promoting a positive working environment.

Key Responsibilities
  • Provide first-line supervision to the Management Team and ensure these areas work efficiently.
  • Support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
  • Focus on the day-to-day operability of the practice and support the practice manager leading the team in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and promoting a positive working environment.
Secondary Responsibilities
  • Deputise for the Practice Manager.
  • Act as the primary point of contact for NHS(E), CCG, PCN, community services, suppliers and other external stakeholders in the absence of the Practice Manager.
  • Support the practice and management team with continuous improvement and change initiatives.
  • Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required.
  • Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS/ Open Exeter etc.
  • Prepare agendas for, and chair practice meetings.
  • Manage the clinical system, ensuring IT security and IG compliance at all times.
  • Respond to and resolve all local IT issues where appropriate.
  • Ensure the effective use of ERS, EPS and other IT programmes.
  • Assist in ensuring all staff are up to date with all mandatory training requirements.
  • Assist with the ordering of stationery and supplies, and ensure effective stock control as required.
  • Act as the building manager, dealing with defects, maintenance and all other associated tasks.
  • Ensure all staff have the appropriate smart card access to the clinical system.
  • Coordinate portable appliance testing (PAT).
  • Maintain an equipment log.
  • Manage asset registers as directed by the Practice Manager.
  • Coordinate all staff absences, maintaining an effective absence register.
  • Act as the communication link between the management team and staff.
  • Represent the practice locally as required.
  • Maintain a working knowledge of ICB initiatives.
  • Maintain a working knowledge of CQC requirements.
  • Maintain a working knowledge of QOF requirements.
Requirements
  • Strong leadership skills and ability to motivate and manage staff.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
  • Strong analytical and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Knowledge of health and safety legislation and regulations.
  • Ability to work collaboratively as part of a team.
  • Strong IT skills and ability to manage clinical systems.
  • Ability to maintain accurate records and reports.
What We Offer
  • Competitive salary (depending on experience) and NHS Pension.
  • 37.5 hours per week with the possibility of a 4-day work week.
  • 5 weeks of annual leave plus bank holidays.
  • Established workflow protocols.
  • In-house career development and mentoring.
  • Opportunities to learn new skills.
  • Regular investments in both collective and individual staff training.
  • Daily team coffee break with Nespresso.
  • Innovative and forward-thinking environment.
  • Close collaboration with our established Primary Care Network, Community Services, and the ICB.
  • In-house minor surgery, joint injections, coils, Nexplanon, hand surgery, and vasectomy.
  • A collaborative and supportive team that includes:
    • 2 Partners, 6 Salaried GPs, 3 Advanced Nurse Practitioners, 2 Paramedics, 2 Practice Nurses, 1 Trainee Nursing Associate, 2 Health Care Assistants, 2 Phlebotomists, and 3 Pharmacists.
  • Medications Team managing patient medication queries and discharge letters.
  • Efficient and friendly administrative support.
  • Well-trained Care Navigators for effective patient signposting.
  • A dedicated Mental Health Practitioner and Social Prescribing team.
  • Additional Benefits:
    • State-of-the-art facilities and modern medical equipment.
    • Professional development opportunities.
    • Team-building activities and social events.
    • Employee wellness programs to support your health and well-being.
    • A positive and inclusive workplace culture where everyone's voice is heard.