Breakfix Operations Supervisor
2 months ago
About CDW UK
CDW UK is a leading multi-brand provider of IT solutions to businesses, governments, education, and healthcare customers worldwide. As a Fortune 500 company and member of the S&P 500 Index, CDW UK was founded in 1984 and employs over 15,000 coworkers across the United States, United Kingdom, and Canada.
Our mission is to 'make amazing happen' through our expertise and the CDW Way. Our empowering leadership inspires teams to excel, and we move forward together. As a Breakfix Operations Supervisor, you will be an integral part of our Operations leadership team, managing a team of professional warehousing operatives and/or repair engineers in one of our Break Fix Operations centres.
Key Responsibilities
- Lead and motivate a team of skilled coworkers
- Schedule work to ensure correct expectations and meet timescales
- Ensure high housekeeping standards are maintained
- Oversee the team's cost-effective and efficient operation
- Develop and implement accurate and efficient processes
- Contribute to the department's continuous development and promotion in line with the company's vision
- Work closely with other leaders to ensure smooth workflow and customer satisfaction
- Establish and maintain excellent internal and external service levels
- Investigate and resolve issues and process failures, prioritizing customer expectations
- Identify skills gaps and ensure training is completed and signed off according to defined processes
Requirements
- Leadership experience in a repair and logistics operation
- Health and Safety experience in a similar environment
- Performance management and HR-related experience
- A level of experience working in a fast-paced technical environment
- Understanding of an organisational structure from a commercial perspective
- Experience as a configuration technician is an advantage
- Passion for the IT industry, particularly providing pre-delivery configuration of customers' equipment
- Understanding of the industry and CDW UK's role, including its customer base
- Business management skills with a commitment to delivering high levels of customer service
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