Breakfix Operations Team Lead
23 hours ago
About CDW UK
We are a leading multi-brand provider of information technology solutions serving business, government, education, and healthcare customers worldwide. Founded in 1984, CDW UK has grown into a Fortune 500 company with a presence across the United States, United Kingdom, and Canada.
Our mission is to deliver exceptional services through our deep expertise and commitment to the 'CDW Way'. Empowering leadership inspires teams to excel, driving continuous improvement and adherence to best practices. We strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities, and authenticity for coworker and business benefits.
Job Description:
The successful candidate will serve as a Breakfix Operations Supervisor at one of our Break Fix Operations centres, overseeing daily operations and ensuring that all processes are streamlined for maximum efficiency. They will lead a team of professional warehousing operatives and/or repair engineers, focusing on maintaining high-quality standards, developing staff, and fostering a culture of continuous improvement.
Main Responsibilities:
- To lead and motivate a skilled team of coworkers
- Schedule work effectively to meet expectations and timescales
- Maintain high housekeeping standards
- Ensure cost-effective and efficient operations within the Break Fix centre
- Develop and implement accurate and efficient processes
- Continuously develop and promote the Department and Team aligned with the company's vision
- Collaborate with other leaders to ensure smooth workflow and enhanced customer experience
- Establish and maintain excellent internal and external service levels
- Investigate and resolve issues and process failures prioritizing customer expectations
- Identify skills gaps and provide training according to defined processes
- Hold regular 1-to-1 meetings and annual performance plans with team members
Required Qualifications, Skills & Experience:
- Leadership experience in a repair and logistics operation
- Health and Safety experience in a similar environment
- Performance management and HR-related experience
- Familiarity with fast-paced technical environments
- Understanding of organisational structures from a commercial perspective
- Experience as a configuration technician is advantageous
- Possession of IT industry knowledge, particularly pre-delivery configuration of customer equipment
- Understanding of the industry and CDW UK's role, including its customer base
- Business management skills with a strong focus on customer service
Benefits Package:
- Competitive contributory pension
- Private medical insurance
- Enhanced maternity pay
- 25 days holiday + bank holidays
- Option to buy additional holiday
- Dental insurance
- Season ticket loan
- Additional perks
Estimated Salary Range: £45,000 - £55,000 per annum, depending on experience
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