Technical Operations Manager
1 month ago
About CDW UK
A leading multi-brand provider of information technology solutions, CDW UK serves business, government, education, and healthcare customers globally. As a Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 with headquarters across the United States, United Kingdom, and Canada.
CDW UK prides itself on delivering exceptional services through its deep expertise and commitment to the 'CDW Way'. Our empowering leadership inspires teams to excel, fostering a culture of continuous improvement and best practices. We move forward together, leveraging our diverse perspectives for better problem-solving and customer satisfaction.
Job Summary:
CDW UK is seeking an experienced Breakfix Operations Supervisor to join our Operations leadership team. This role involves managing a team of professional warehousing operatives and/or repair engineers at one of our Break Fix Operations centres. The successful candidate will oversee daily operations, ensuring streamlined processes for maximum efficiency and consistent quality standards.
Main Responsibilities:
- To lead, motivate, and inspire a skilled team of coworkers
- Schedule work effectively to meet expectations and timescales
- Maintain high housekeeping standards
- Ensure cost-effective and efficient operations within the Break Fix centre
- Develop and implement accurate and efficient processes
- Continuously develop and promote the Department and Team aligned with the company's vision
- Collaborate with other leaders to ensure smooth workflow and enhanced customer experience
- Establish and maintain excellent internal and external service levels
- Investigate and resolve issues and process failures prioritizing customer expectations
- Identify skills gaps and provide training according to defined processes
- Hold regular 1-to-1 meetings and annual performance plans with team members
Qualifications, Skills & Experience:
- Proven leadership experience in a repair and logistics operation
- Health and Safety experience in a similar environment
- Performance management and HR-related experience
- Familiarity with fast-paced technical environments
- Understanding of organisational structures from a commercial perspective
- Experience as a configuration technician is advantageous
- Possession of IT industry knowledge, particularly pre-delivery configuration of customer equipment
- Understanding of the industry and CDW UK's role, including its customer base
- Business management skills with a strong focus on customer service
Salary Estimate: £45,000 - £55,000 per annum, depending on experience
Benefits: Competitive contributory pension, private medical insurance, enhanced maternity pay, 25 days holiday + bank holidays, option to buy additional holiday, dental insurance, season ticket loan, and additional perks
About You:
We're looking for a highly motivated self-starter with exceptional problem-solving skills and the ability to multitask and manage multiple work streams. You should be a confident leader who can articulate technical challenges to non-technical people and have a passion for delivering results-driven outcomes. A strong understanding of organisational structures and customer-centric approach is essential.
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