Player Protection Monitoring QA Specialist
3 weeks ago
Player Protection Monitoring QA Specialist
We are seeking a Player Protection Monitoring QA Specialist to provide a monitoring framework, KPIs, and data-driven analysis of Player Protection policy and processes with the UKGC regulations.
Key Responsibilities:
- Create quality measurements to track improvement in outputs driven from policy & process.
- Maintain standards for reliability and performance of Player Protection Team outputs.
- Execute quality improvement reports/plans for PPT.
- Develop and execute QA plans to ensure Compliance with the RTS /LCCP and effectiveness of existing compliance controls.
- Compile and analyse statistical data, create reports to present to the team & business.
- Identify risk factors and offer recommendations on corrective actions.
- Interpret and keep abreast of regulatory requirements and developments.
- Analyse trends and enable the business to identify systemic issues.
- Communicate findings, trends and remediations to a range of key stakeholders through regular reporting requirements.
- Acting as a catalyst to drive change and improvement in performance and quality for PPT.
Requirements:
- Experience in establishing / driving a quality assurance programmes.
- Recent knowledge of the gambling sector
- Strong practical understanding of license obligations regarding the Act 2005, POCA, TACT, LCCP and RTS
- Knowledge and understanding of the three lines of defence model.
- Advanced knowledge of Microsoft Word & Excel
- Sharp attention to detail
- Strong analytical and problem-solving skills
- Meticulous and diligent attributes
Desirable:
- ICA Certificate or similar certification in compliance or quality assurance
- ICA in AML Betting & Gaming
About Us:
Buzz Bingo is a leading gaming company that prioritizes player protection and compliance. We are committed to providing a safe and responsible gaming environment for our customers.
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