Player Protection Monitoring Quality Assurance Specialist

4 weeks ago


Nottingham, Nottingham, United Kingdom Buzz Bingo Full time

Player Protection Monitoring Quality Assurance Specialist

We are seeking a skilled Player Protection Monitoring Quality Assurance Specialist to provide a monitoring framework, KPIs, and data-driven analysis of Player Protection policy and processes with the UKGC regulations.

Key Responsibilities:

  • Create quality measurements to track improvement in outputs driven from policy & process.
  • Maintain standards for reliability and performance of Player Protection Team outputs.
  • Execute quality improvement reports/plans for PPT.
  • Develop and execute QA plans to ensure Compliance with the RTS /LCCP and effectiveness of existing compliance controls.
  • Compile and analyse statistical data, create reports to present to the team & business.
  • Identify risk factors and offer recommendations on corrective actions.
  • Interpret and keep abreast of regulatory requirements and developments.
  • Analyse trends and enable the business to identify systemic issues.
  • Communicate findings, trends and remediations to a range of key stakeholders through regular reporting requirements.
  • Acting as a catalyst to drive change and improvement in performance and quality for PPT.

Requirements:

  • Experience in establishing / driving a quality assurance programmes.
  • Recent knowledge of the gambling sector.
  • Strong practical understanding of license obligations regarding the Act 2005, POCA, TACT, LCCP and RTS.
  • Knowledge and understanding of the three lines of defence model.
  • Advanced knowledge of Microsoft Word & Excel.
  • Sharp attention to detail.
  • Strong analytical and problem-solving skills.
  • Meticulous and diligent attributes.

Desirable:

  • ICA Certificate or similar certification in compliance or quality assurance.
  • ICA in AML Betting & Gaming.


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