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Senior Events Operations Manager

2 months ago

London, Greater London, United Kingdom The Peninsula London Full time

Job Title: Assistant Events Operations Manager

The Peninsula London is seeking an Assistant Events Operations Manager to join our team. This role is a senior position that deputizes in the absence of the Events Operations Manager or Director of Conference and Events.

We are looking for someone with extensive experience leading a team within the Conference and Events department within a 5* luxury hotel environment.

  • Lead the team to ensure the smooth running of events operations.
  • Develop and implement strategies to improve service quality and customer satisfaction.
  • Collaborate with other departments to ensure seamless event execution.
  • Plan and oversee event setup, including checking the physical layout of the room and requisitioning of relevant equipment.
  • High-level ability to lead and oversee the Conference or Events delivery ensuring the success of the function.
  • Create meaningful and impactful relationships with event planners and other bookers.
  • *Install a high level of careful attention to all banqueting equipment and ensure that regular stock takes are carried out.

Key Accountabilities:

  • Promote The Peninsula London to becoming a recognized culinary destination by creating memorable guest experiences through artistry and uncompromised passion for excellence.
  • Represent hotel management, when dealing with all operational and guest service issues related to the Food & Beverage Division and escalate to the Director of Conference and Events, Executive Sous Chef, Exec Chef, Director of Sales and Marketing, and EAM, Food & Beverage.
  • Establish and maintain positive guest and colleague interactions with good working relationships.

Requirements:

  • Extensive experience leading a team within the Conference and Events department within a 5* luxury hotel environment.
  • Experience with training techniques and various service styles including various set-up styles and understanding of AV and logistics management.
  • Passion for service and food and beverage. Good communication skills with a friendly and approachable demeanour.
  • Excellent time management and organizational skills, highly adaptable, naturally positive.
  • Flexibility and capability of working under pressure.